We are delighted to announce that Gartner’s GetApp ranked ISL Online as the number one leader in the Remote Support Software category. ISL Online earned the first place ahead of all other remote support providers as a result of the highest overall score based on unbiased user ratings.
In their latest report, GetApp highlights 15 top-ranked software products based on ratings from end-users in five key areas: ease of use, value for money, functionality, customer support, and likelihood to recommend. Each of the 5 factors is worth 20 points, for a possible total of 100.
Based on 210 unbiased customer reviews ISL Light Remote Desktop scored 98 points out of 100 and won the first place in the Remote support category, ahead of Teamviewer, LogMeIn Rescue, ConnectWise, BeyondTrust and other providers. ISL Light reached the maximum score of 20 points with its ease of use, customer support, features and likelihood to recommend.
Ease of use (20/20)
Users recognize ISL Light as very easy to use. Being among the most highly rated products for its ease of use, ISL Light was rewarded with Capterra’s Best Ease of Use Badge in 2020 and 2019.
Intuitive and reliable remote support software is the key when it comes to allowing agents to spend less time trying to get connected with a client and more time on what really matters – supporting their clients. That is why at ISL Online we dedicate a lot of our time and attention to making our software super user-friendly.
“I have been a long-time user of ISL Online, both in my current role and my previous role as a director of an IT support company. I find ISL Online to be one of the easiest to use remote support systems, and without this system I would not be able to service my clients efficiently.”
Andrew Newall
Features (20/20)
ISL Light offers a rich set of functionalities. Basic features (screen sharing, remote control, file transfer, session recording, whiteboard and more), are essential for efficient and smooth remote support and remote access. While advanced features (user management, reporting, admin mode, RDP tunneling, OEM customisation and more), satisfy and adapt to the most demanding user requests and scenarios. Finally, one of the fundamental features is security, which is our top priority. ISL Online uses 256-bit end-to-end encryption, two-factor authentication, and many other strict security measures to guarantee maximum security to our customers.
Customer support (20/20)
The customer support team, which consists of well-trained and competent technicians, is our jewel. This team has by far the most direct contact with our customers and therefore a big impact on the overall user experience. At the same time, this team has a great insight into customer feedback and needs, so they play a very important role in ISL Light’s continuous development. Being aware of the importance of customer support we strive to provide responsive and top-quality support to all our customers every day. The fact that we have received the maximum score in this category gives us confidence that we are doing it the right way.
“Technical support is first class and they are extremely helpful when you first begin using the software. You get an evaluation period to trial the fully featured software and this can be extended if needs be so you can be sure.”
Mark Lawrence
Likelihood to recommend (20/20)
Happy customers are our best ambassadors and their word is our best marketing tool. We would like to thank all our customers that have shared their experience with ISL Light on GetApp and other important software review websites.
“Fast and reliable software for controlling remote computers. All functions you would expect like file transfer, keyboard shortcuts, focus on quality or speed. Web interface, PC client and Android client for remote management. You could help your customers even when gone shopping with the wife! Firewall friendly.”
Christian Herø
Value for money (18/20)
ISL Online offers transparent pricing with no hidden costs and flexible plans which can be scaled up or down according to company’s needs. With one licence, which includes mobile apps, an unlimited number of users can use and install ISL Light, and they can support an unlimited number of clients. Prices change based on how many simultaneous connections a company needs. ISL Online offers cloud-based or self-hosted licenses.
To large enterprises ISL Online offers a managed private cloud solution with unlimited active connections and advanced customization options.
“Having tried many other remote products finding one that has all the features I required and delivering them at such a competitive price was a natural winner for me.”
Stuart Sharp
If you are interested to learn more about our users’ experience with ISL Light, you are welcome to read all ISL Light reviews on GetApp here.
Compare ISL Online with other remote support providers
A quick comparison of ISL Online and Teamviewer.
GetApp offers a useful and informative tool that allows you to quickly compare different remote support providers side by side. By clicking “View full comparison” you will get more details about both providers which might help you in your decision. Compare remote support software
About GetApp
GetApp is the premier online resource for businesses exploring software as a service (SaaS) products. Buyers easily compare software products side-by-side with GetApp’s free interactive tools and detailed product data. GetApp features research, insights, trends, and validated user reviews, giving buyers the tools they need to make informed decisions for their organization.
GetApp is a Gartner company. For more information, visit www.getapp.com.
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