When thinking about your everyday business tools, you need to do your research and not settle for anything but the best. If you search the Internet for remote desktop software, you will find numerous solutions. But which one is the best for you? Here are some simple rules that you (as a business owner) need to follow.
Remote work has taken the world by storm and it shows no signs of slowing down. In any case, most organisations are finding it increasingly relevant to let their employees work from home. As the need to work from anywhere continues to rise, there is also a need for efficient remote support to ensure less disruption in employees’ work.
We are delighted to announce that Gartner’s GetApp ranked ISL Online as the number one leader in the Remote Support Software category. ISL Online earned the first place ahead of all other remote support providers as a result of the highest overall score based on unbiased user ratings.
ISL Online, the global provider of secure remote support and remote access software for professional use, has received the second-highest satisfaction score for remote support software based on verified user reviews sourced from the Europe region in the Winter 2020 G2 reports.
ISL Online has been named a leader in the latest G2 comparison of the best remote support software. ISL Light remote desktop solution nailed a spot among Leaders based on receiving a high customer satisfaction score and having a large market presence.
Here’s a quick score recap for ISL Light:
We are proud to announce that ISL Online has been awarded the badge for Best Ease of Use 2019 in the remote support category from Capterra, the world’s leading software review platform. Capterra, a Gartner-owned platform, once a year synthesizes reviews in a given software category to recognize the most highly-rated products by users.
No more CeBIT. Sounds strange, right? Well, actually it didn’t come as a surprise, we have all seen CeBIT fade away into a shadow of itself during the last ten years, but nevertheless, it’s not easy to grasp the idea that the once king in the worldwide tech landscape is dead.
Here, at ISL Online, CeBIT brings up a lot of good memories, so it made us reminisce about our beginnings and look back at the history of remote desktop. Looking at social media, it seems we’re not the only one to be somewhat sad to see CeBIT go. On Twitter, you’ll find long threads of posts reliving the best CeBIT moments under hashtags #CebitMemories and #Cebit.
ISL Online’s tunnelling technology is a powerful feature which, besides giving you the possibility to establish a secure RDP connection to a Windows computer in a remote network, also provides you with a few other advantages. You can create a jump box to a remote system or allow local users to access a remote computer through your own computer.
In our previous post, we have covered detailed instructions on how to configure the tunnel and then start an RDP connection via ISL Online (read the blog). Once you have done that you can try out the advanced use cases we present below.
USE CASE 1: Connect to a remote system through a jump box
In this scenario, you install the ISL AlwaysOn remote agent on only one computer in the remote network. This computer serves as a jump box through which you can then connect to any other computer in the same remote network.
ISL Online, creators of remote support, access and helpdesk software used by technology service providers, helpdesks and IT departments in over 100 countries, has launched a newly branded remote support and remote access software on the Japanese market. This is in collaboration with their business partners OceanBridge Inc. and Santec Corporation. ISL Online, a pioneer in the remote desktop industry, already holds a very strong presence on the Japanese market,but introducing the new products “Online ScreenView” and “Online ScreenAssist” is a new approach represented by Santec.
Greenline Pet is a three-year old software-as-a-service (SaaS) start-up that makes redeeming coupons and rebates on commonly-used pet medications easier. In the year that Greenline has been using ISL Online, they have achieved an impressive 98% success rate with virtual installations, even among its technologically-diverse clientele.
We reached out to Nick Meurrier, partner and Director of Sales and Operations at Greenline Pet, who describes ISL Online as phenomenal and hands-down better than anything they’ve used before.
The answer is Emaar Properties. Emaar, located in Dubai, the United Arab Emirates (UAE), is one of the largest real estate developers in the UAE and is known for various large-scale projects such as developing Burj Khalifa, the tallest building in the world.
Emaar is also an ISL Online customer which uses remote desktop software to offer a better customer service.
In this post dedicated to our users, I’m happy to present Devon Air Ambulance, a team of big-hearted people who have flown over 25,000 lifesaving missions since its first mission in August 1992. With two helicopters, their specialist paramedics in critical care are able to reach patients in need of essential medical treatment quickly, often inaccessible by road, within 15 minutes. But saving lives comes at a cost. Every year the Charity needs to raise £5.5 million to run the service. To support their office staff and 18 charity shops around Devon, vital for their fundraising activities, DAA uses ISL Online remote desktop.
Our latest release featuring two-factor authentication function is ISL Light 4.4 for iOS. You can download the remote desktop mobile app from the App Store.
Two-factor authentication for ISL Light iOS is automatically enabled once you turn on 2FA in your ISL Online account. You need to log in to your account and set up your verification method in the Security tab.
It’s our pleasure to invite you to Milan at the SMAU International event, where we will be showcasing the best of ISL Online remote desktop software from 24th to 26th October. It’s a great opportunity to get a taste of delicious Italian gelato or coffee and discuss efficient technical support at the same time. The entrance to the event is free. Print a free ticket to SMAU.
Where? SMAU, Pavilion 4, Stand D30, FieraMilanoCity, Milan, Italy
When? 24-25-26 October
Remote desktop software is the linchpin of any IT department, it’s a must-have piece of software if you want to support your clients efficiently. An efficient remote support service, simple to use, yet flexible enough to meet specific needs of your company, can make a difference.
We would be pleased to welcome you at HDI Brazil Conference & Expo to, first of all, present our remote desktop software, and then discuss the level of customisation in order to fit into your corporate branding and workflow. Visit us at our stand S7 at the Sheraton WTC Hotel in Sao Paulo from June 22 – 23. The entrance to the event is free, but you’ll need to register online. To make the best of your visit, book a meeting with our representative in advance.
+55 11 9 7130-6947 | marcelo.szeer@islonline.com
We, and especially our UK team, are looking forward to visiting SITS 2017 – the Service Desk & IT Support Show. It’s a two-day opportunity to leave our desks, meet up with our clients and prospects to discuss the latest remote desktop support trends. If you’re planning to visit SITS, we will be happy to welcome you at our stand 205. The entrance to the show is free.
Where? SITS 2017, #stand 205, Olympia, London
When? June 7-8
After a successful HDI in Washington, the ISL Online team landed today in Singapore to showcase its remote desktop software at CommunicAsia 2017, one of the largest ICT events in the Asia-Pacific region. CommunicAsia lines up an impressive display of cutting-edge technologies, both from around Asia and internationally.
Where? Marina Bay Sands in Singapore, #Booth 5M3-02
When? May 23 – 25
With the political outcome in the USA, we’ve probably all wondered about its impending effects on Mother Earth. How could we possibly make it green again without major political powers on board. Now more than ever, businesses and individuals need to bypass political elites on climate and contribute to saving our collective future on our own.
One of the largest software companies in Brazil and one of the best places to work in Rio de Janeiro, AlterData Software scaled up from the basic open-source tool UltraVNC to the branded feature-rich ISL Online’s Private Cloud solution in 2013. They’ve serviced over 2.6 million users since, loving the solution for its high performance, connection speed, simple user interface, many features, and low costs. Here it is then, AlterData’s user story ISL Online is really proud to share.
We are excited to announce ISL Online is now integrated with Autotask, one of the world’s leading IT Service Management solutions, and available to MSPs and other Autotask users. The integration is designed to help Managed Service Providers and IT Professionals even further increase efficiency and lower response times by creating seamless daily workflow without the need to switch between multiple interfaces to handle tickets.
Official ISL Online Blog