Join ISL Online at SITS 2023 – Europe’s Premier Event for IT Support Professionals
Are you ready to experience the latest advancements in IT Service Management? Then join ISL Online at SITS 2023, Europe’s leading ITSM and Service Desk event, taking place at ExCel London on 10 and 11 May. We are excited to welcome you at our stand 390 to showcase our secure remote desktop software and connect […]
How to securely access your office computer from remote locations
In this blog we talk about the security of hybrid working models and preventative measures you should take when connecting remotely to your office computer. This could be the home office or a public place that requires even more attention. Employees could be sent on a business trip and work from an airport, hotel room, […]
Discover the tactics IT managers use to cut costs and charge Service Desk efficiency
IT managers know that consistent and sustainable growth comes with many challenges. That’s because expanding the IT department requires a strategy that goes hand in hand with the Service Desk which takes on a leading role. In this article, we’ll explore the role IT support strategy plays in a company’s growth and how a remote […]
The importance of remote access software in the development of hybrid educational models
Due to the pandemic, educational institutions faced the challenge of maintaining continuity in their educational programmes and offering courses remotely. In this article, learn how Universidad Pontificia Bolivariana (UPB) used remote access software to help students access the university’s computer labs and continue their courses.
ISL Online year in review: 2022 highlights
The festive season is in full swing, and this is usually the time when many of us look back at what we have accomplished and where there is still room for improvement. That’s exactly what we will try to do in this blog post.
Basic guidelines for securing your remote desktop sessions
Security is extremely important when it comes to remote desktop software. To achieve the highest level of security for your remote desktop sessions, you need to ensure protection at multiple levels: the software itself, network, server, and client side. In this blog post, you will get an overview of these four main categories.
Can remote work prevent employee resignation?
Experts point out the economic trend of people leaving their jobs on a massive scale, especially since the onset of pandemics, a phenomenon known as the Great Resignation. After a long period of working from home, many people have decided to rethink their priorities in life. The pandemics have shown that the companies that have […]
7 simple ways to connect to a remote computer
If you use remote desktop software to connect to remote computers, then you probably know that one of the most important features is the simplicity of establishing the connection, especially when you are dealing with a non-technical client on the other side. That’s why in this blog post we are going to show you not […]
The key performance metrics you should know about if you work in tech support
It’s common knowledge that all major business decisions need to be backed up with numbers. Your help desk is no exception. A help desk key performance indicator, or KPI for short, is a metric you can use to evaluate the effectiveness of your customer support. Tracking the right service desk metrics allows you to identify […]