We reveal the secrets of cost per ticket. How to calculate it and the best strategies to reduce it.
Most IT departments don’t know how much they spend on support. There are several metrics that come to mind when we talk about IT service management: call duration, resolution time, customer satisfaction, etc. However, there is one metric that stands above all others in importance, and that is the cost per ticket (CPT).
Using remote support to optimize a shift-left customer service strategy
The customer service industry is changing. Learn how companies are adopting the shift-left strategy to optimize customer service and the key role remote support software plays. The adoption of the shift-left strategy began when the testing process was moved to earlier stages of software development. Today, it has evolved to encompass a variety of applications, […]
How to choose the best remote support software for your business?
When thinking about your everyday business tools, you need to do your research and not settle for anything but the best. If you search the Internet for remote desktop software, you will find numerous solutions like AnyDesk, TeamViewer, and ISL Online. But which one is the best for you? Here are some simple rules that […]
Visit ISL Online at SITS 2022
After a standstill of over two years, we are thrilled to announce that ISL Online will be exhibiting live at SITS 2022, Europe’s leading event for ITSM, service desk and IT support professionals. We can’t wait to meet you in person at our stand #185 to talk about the latest remote desktop trends, what we’ve […]
A guide to remote desktop services in a Managed Private Cloud (MPC)
In recent years, we have seen an uplift in demand for managed private cloud services, particularly in large enterprises and corporations. These companies are typically not keen to share cloud resources with other organizations. In this case, your resources and time are best invested into ISL Online’s Managed Private Cloud (MPC) platform, designed as a […]
Gartner Digital Markets recognises ISL Light as a top remote support software
Capterra, a Gartner company, and an established software review and recommendation engine, has featured ISL Light in the flagship reports of Gartner Digital Markets (Capterra, Software Advice, and GetApp) for Remote Support Software. These reports are independent assessments that evaluate certain parameters to create a list of software market leaders that offer the most popular […]
TechRadar gives ISL Online remote access software 4 out of 5 stars
According to TechRadar, the largest news and review site in the UK, ISL Online is “a great solution for businesses both big and small, featuring cross-platform support, intuitive remote access tools, and multiple subscription options.”
ISL Online year in review: a look back on milestones made in 2021
The year 2021 was an eventful one, and worth taking a look at. Not only has it brought to light the need for advanced attention to IT security, it also stirred up the continued uptake of remote support software. As we wrap up the year, we’d like to share some of the highlights of 2021.
ISL Online achieves its best uptime to date, 99.9958%
In 2021, ISL Online achieved its all-time best uptime, an impressive 99.9958%! ISL Online’s public cloud, consisting of 100+ servers worldwide, hosted millions of remote support and remote access sessions with a cumulative downtime of only 22 minutes during the year. This demonstrates that ISL Online is a cloud-based service with built-in resilience, providing highly […]