ISL Online, a pioneer provider of enterprise remote desktop software, is proud to present an upgraded ISL Light 4.1 with a convenient remote computer grouping, empowered user management, restart and resume functionality for Mac, and a series of small improvements for a snappier and a slightly more responsive app. You are welcome to give it a try.
Download ISL Light 4.1 with Computer Grouping
Remote support solution for every business
What ISL Online provides is a cross-platform enterprise remote support solution that lets tech reps efficiently assist attended and unattended remote computers with IT issues securely through the Internet. Top 9 reasons why to choose ISL Online as the enterprise remote control service.
NEW: Group and share remote computers
In addition to accessing and controlling remote computers, ISL Light 4.1 allows technicians to easily organise their computers into groups and share them with others. This is essential to enhancing productivity and remote devices maintenance, since creating separate groups within a license and assigning users to them lets you ensure that specific teams always hold access to computers they need. Needless to say, with sharing the access rights or not, clients can rest assured that their computer is by all means secure; no one can directly access their computer except for authorised technicians within the same account. Here is how grouping works.
First, organise remote computers into groups
The new grouping feature lets you organise remote computers according to location, function, operating system, or any other criteria you specify. For example, you might place all sales computers in one group, accountant in another, and production in a third; or Windows, Mac and Linux computers separated into three groups. Let’s see how.
Step 1.
Log into your account in ISL Light and open the “Computers” tab.
Step 2.
Create different groups by selecting the “Create Group” option under the “+” button.
Step 3.
Name a new group and click on “Create”.
Step 4.
To organise remote computers, drag and drop them into specific groups. Each computer can only be added to one group.
Second, tag computers
To achieve even better organisation, you can add tags to each remote computer.
Step 5.
To add tags to a particular computer, click on “Edit” in the computer’s menu.
Step 6.
Write down the tags and click on the “Save” button. Separate tags by inserting a comma (“,”) or a semicolon (;).
And finally, share the group with others
Share all computers in a group with selected users within your account in order to give them access to these computers.
Step 7.
To share a group with others, click on “Share” in the group’s menu.
Step 8.
Finally, select users within your account you wish to share the computer group with, and click on “Share”.
Restart and resume for Mac users
A feature already available when accessing unattended remote Macs is now also available for the on-demand remote support scenario. Technicians troubleshooting remotely with ISL Light can now reboot a remote Mac computer and automatically reconnect to the same session without interruption.
Other features and improvements in ISL Light 4.1:
• Toolbar optimisation for a more efficient remote support.
• Keyboard icon for sending shortcuts such as Ctrl+Alt+Del, Windows+L added to a toolbar.
• Optimised chat window.
• Security updates (newly implemented mbed TLS security library).
• Notifications about the user account.
• Bug fixes and performance improvements.
SaaS update automatic
The new ISL Light 4.1 is free of charge for existing ISL Online users. SaaS users will get the latest remote support tool automatically. However, if a user has the program saved to his/her desktop, it is recommended to download the new ISL Light 4.1 from the official ISL Online website and replace the older version with 4.1.
Server License users are welcome to upgrade
Self-hosted (Server License) users are welcome to upgrade their remote desktop application to the newest ISL Light 4.1.
Upgrade Server License (how to).
Buy option to upgrade Server License (if it’s expired)
Official ISL Online Blog 