Over 200,000 businesses ran more than 10 million troubleshooting sessions in 2014 with the heaviest of users creating over 250,000 sessions. While it gives us enormous pride of the number of people who rely on us every day, we recognize the huge responsibility to meet and exceed our customers’ rising expectations. That’s why we are strongly dedicated to providing a trustworthy and reliable remote access service that simply works.

ISL Online cloud surpasses the SLA 99.95 percent uptime
In all of 2010, ISL Online cloud experienced only 2.92 hours downtime, giving it a very good 99.9667 uptime percentage. Over the next three years, from 2011 to 2013, ISL Online maintained an outstanding 0.438 hours of downtime and almost approached what some consider the Holy Grail of availability: five nines, well, ISL Online achieved amazing four nines with the 99.995% uptime. In 2014, ISL Online recorded 4.38 hours of downtime across 3 outages, a little more than in previous years but still reaching a satisfactory 99.95% uptime. The average uptime for the last five years has been amazing as it has even exceeded the SLA guaranteed 99.95% with an impressive 99.98%.

Proprietary cloud architecture with worldwide distribution
Undeniably one of the most experienced remote desktop providers with over 10 years of active presence on the market, ISL Online with its advanced technological commitment has won the trust of some of the biggest corporations in the world like AVG Technologies, Konica Minolta, and Ministry of Interior Slovenia. Its high cloud availability rate is ensured by a proprietary communication platform based on a worldwide network of dedicated servers. Currently, the smart network, which powers the ISL Online cloud-based SaaS, consists of dedicated servers in more than 50 professional and industry-proven data centres with a worldwide distribution.

ISL Online cloud network consists of dedicated servers in more than 50 industry-proven data centres worldwide.

If one server fails, all sessions automatically shift onto another
With over 200,000 enterprise users relying on ISL Online services every day, both software and the underlying cloud infrastructure need to perform seamlessly and demonstrate stability and reliability every moment of the day. Therefore, the cloud network has been designed to be fault tolerant, geographically independent, and to balance load evenly among servers, prioritising the nearest and those with the lowest traffic load. Moreover, if one of the servers for any reason fails, the global cloud network is clever enough to instantly find the second best server and redistribute sessions to it. In addition, it assures active-active backup by saving session information throughout the ISL Online Network, thus preventing data loss in case of hardware failure or similar disasters. Therefore, if one server breaks down, all session information is instantly restored on other servers in the network, making the failure seamless for the users.

Choosing industry-proven data centres
Data security is yet another general issue of SaaS, which ISL Online handles extremely well and is proud to say there hasn’t been a single data security-related incident to date. When it comes to security, ISL Online chooses servers carefully in only highly reliable and industry-proven data centres with modern facilities and equipment such as redundant or backup power supplies, redundant data communication connections, environmental controls (e.g. air conditioning, fire suppression) and security devices. Moreover, ISL Online’s data security is enhanced by a strict policy for storing administration passwords and the highest AES 256-bit end-to-end encryption (SSL), which fully protects the content of users’ remote desktop sessions from data breaches.

ISL Online chooses servers carefully in only highly reliable data centres with modern facilities.

If you want cloud benefits, go for SaaS
Although making a choice between the on-premises and the cloud-based SaaS is difficult and means resolving several conflicting arguments, some industries like CRM already prefer the cloud-hosted services. Why? It’s easy and comfortable, and essentially, you simply subscribe to something that already works and pay a fee for it. It doesn’t involve any extra staff to manage the service, while on top of it, the underlying cloud technology assures the best service from anywhere at all times.

Private Cloud combines SaaS benefits and on-premises independence
If you are a small operation with limited resources and staff, SaaS is by far the best way to go for and sometimes the only way. Corporate users, on the other hand, usually prefer a solution that combines appealing cloud benefits with a substantially higher level of privacy, independence and scalability. A Private Cloud. By connecting at least two self-hosted servers together, corporate users can achieve practically the same performance, stability and robustness of the system as otherwise offered by the cloud-based SaaS. A Private Cloud thus provides a faster connection, almost 100% fault tolerance, active backup and a seamless continuation of the services in case one server crashes.

Get more information on the Remote Desktop Private Cloud.

All in all, regardless of the hosting plan in use, thanks to our advanced technological commitment, ISL Online users start their remote desktop service every morning confident that it will work smoothly anywhere and anytime.